TERRIBLE SERVICE

I am a signatory on a business account with FNB, I have been trying through online banking enterprise for about a month to receive both of the verification codes for a month. The last update form was sent in on Tuesday 8 October 2024. I received a phone call on Tuesday at about 16h00 assuring me I would start receiving both codes via SMS within 30 minutes. By Wednesday morning I was still not receiving both codes via SMS, I called banking enterprise, "Your query has been escalated". Thursday and Friday I called again. On both days I was assured that by close of business the problem would be resolved. It is now Saturday 12 October 09h32, another phone call and the problem is still not rectified. How long does something as simple as this take??