1 reviews | Active since Jul 2015
TERRIBLE SERVICE
<p>I have a credit card with FNB,I used to get paid on the 25th,but my pay day was moved to the last day of the month,so I went to FNB and moved my debit order dates to the last day of the month.all my debit orders go off on the last day of the month ,so in April all debit oders went off and I withdrew all cash in my account to find that FNB did not debit for the credit card and that was on the 5 th of the new month,and they kept sending me messeges that my account was over drawn which is not my fault because I told them previously to debit on the last day of the month,I went and made a deposit so that they can debit for the credit card.so I went to the FNB branch to complain and they called the head office and I spoke to an agent who promised that from May 2016 they will debit my account on the last day of the month which they did,and this month AGAIN they did not and I got an sms that they have debited,now I just got another sms that I have over drawn my account again.so they have not debited my account.I am so fed up with FNb they not professional.they now keep sending me sms every 2 minutes to go and make a depos***** not my fault that they did not debit as agreed.I am considering closing my account with them.I am eveni paying more for their banking.I could safe a lot if I go to other banks.</p> <p>I am very annoyed now,I cannot go to the branch and waste my time,sit there for hours to complain AGAIN.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 957076.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 957076.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
