1 reviews | Active since May 2016
Terrible service
<p>I did not apply for a fixed deposit account, I have a savings pocket... purely because of access. Firstly in this fixed deposit account I see there are funds available but when I want to withdraw it says insufficient. I need access to it today and I want this fixed immediately and no delay will be tolerated. I closed my account with you guys and came back because I heard that the service has improved...I can easily close my account again and turn to another bank. </p> <p> </p> <p>FIX IT!!!</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 951505.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 951505.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)