MC
Maime C

1 reviews | Active since Aug 2012

28 Jun 2016, 11:06

Terrible service

<p> I am so unhappy with from FNB and currently contemplating moving to another bank.</p> <p> </p> <p>1. Last year June apl**** for a Flexi Account and still to date nothing has transpired in that regard instead I</p> <p> was subscribed for the wrong account which affected my homeloan account. Still to date my request has</p> <p> not been met.</p> <p> </p> <p>2. May 27 my cheque account card was swlalaoed by the FNB atm. The contact details wer remved as a result</p> <p> could not call them. Subsequetnlty I moved my funds to the savings account. Few minutes later my account</p> <p> was accessed and R 3,000 was withdrawn. I was sent a claim form by my private banker and was advised that</p> <p> my claim has been rejected as I was neglegent. I have been operating on the credit card since the specified</p> <p> date till to date because I dont have my chewue card. I app**** very day but nothing was recorded as a result</p> <p> I had to re-apply. </p> <p> </p> <p>FNB's servcie has dropped and must say after so many years with them I ahte to be their client right now.</p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 12:59
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950774

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)