WJ
Wesley J

1 reviews | Active since May 2016

10 Jun 2016, 09:32

Terrible service

<p>I had called in to fnb contact centre a few times. Recieved terrible service from a consultant named Priscilla. I then called back again after the consultant cut the call on me and spoke to a team leader named ashleigh who i repoeted my matter to and then continued to seek assistance with my original problem at fnb. She had promised to call me back. I tried calling in again 3 days following that conversation and she was unavailable and still did not call me back. It has now been 2 weks and still i have not got a call from fnb. I emailed fnb complaints department and as well have not recieved a response. Its becoming painfully clear that fnb DOES NOT VALUE US AS CLIENTS</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jun 2016, 09:56
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 939986.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)