Terrible Service
<p>In October 2015 my bank account changed from a student account to an easy account. On realising this in February 2016 I went to FNB and provided them with proof that I am a student. I was told that I would be reimbursed for my bank chargers and my account would be changed back within a week. It's being 3 months and 3 complaints later and nothing has being done. Considering I have been banking with FNB for 3 years now I would expect some form of rational explanation as to why this matter has not been taken seriously. Or is it best that I just close my account </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 918871.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 918871.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)