Terrible Service

I wanted to open a new account with FNB. After waiting for 2 hours in the queue, and many people who arrived after us being served before us, we were told that there are only 3 people able to open accounts in the branch that day. We enquired how much longer it would take and found out that there were at least 3 people ahead of us in the queue and it could still take an hour of waiting to get served, at which point we left. I am extremely disappointed. I have never waited so long before and the absolute lack of interest from staff assisting is really poor. I will be using Standard Bank for my new account and will consider switching my current accounts as well. Perhaps they are more interested in my business.