1 reviews | Active since Mar 2018
Terrible *******
FNB Connect is by far the worst mobile network in SA Anyone considering taking up a FNB Connect SIM, I strongly advise you to reconsider.
Signing up: - Due to a system error my branch issued SIM could only be activated 7 days after collection. - After another 5 days of weaving through frustratingly inconsistent "assistance" from the FNB Connect call centre, I was finally able to activate the Unlimited Calls packige which I had gone through all this trouble to sigh up for.
Number porting: - Due to another system error my number is, instead of being ported, cancelled prompting yet another call to the call centre. At this point a pro-active notification would have been welcomed, but none was received.
Coverage: Over the last few weeks I have experienced numerous missed calls where callers are directed straight to my voicemail, without my knowledge (I received no missed call or voicemail notifications) Out of the calls I am able to make, 30% - 50% are dropped. Its important to add that this happens around Sandton, Midrand and Centurion, all areas which according to the network provider's coverage map is supposed to have full coverage
FNB Connect , while your pricing is compellingly low when compared to other network providers, I am afraid this is once again proof that you get what you pay for.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
