Terrible Remote Account Opening Process

I opened my business cheque account remotely and was requested to submit certain company documents to the Virtual Documents email, which I did. I got an auto response that I should have a response within 3 business days. After 2 weeks I still heard nothing from FNB and my account was not activated.

I contacted the support number that I got through secure chat on the app and was just told that it will be activated with no specific timeline that could be guaranteed.

I sent at least four emails following up to FNB (some even in red and bold) and got no response. What is the point of opening an account virtually if you cannot be assisted virtually?

I eventually had to go to a branch to get it sorted. I was really not impressed.