Terrible Private Banking Experience & *********** Private Loans Dpt

I am fed up with FNB's poor service delivery and customer service- with both the personal loans department and my private bankers. The loan repayments they gave me do not correlate with the loan terms. They are much higher. I have been telling them this for over two weeks. No one seemed to understand what I am saying, which in itself is alarming, so I asked them to send me the amortization schedule instead because numbers speak for themselves. It has been close to a month now and my issue is not resolved and all they do is promise to send it to me then give me the run around. It is extremely unprofessional. I don't even know why I'm on private banking at this point in time because my private bankers are so nonchalant about my situation you would swear I don't have a private baker. I had to go online and use a Nedbank amortization calculator to for myself. All while I am a supposed private client. If this is how FNB deals with their private clients or any other client in general- I'm out.