TERRIBLE PRIVATE BANKING CUSTOMER SERVICE

I have been with FNB for years, I am a private client with them. I have been trying for the past 12 months to get a credit card with FNB in my personal capacity. Today, I called twice to see what is going on, I was told an analyst would call me back within half an hour, no call back. I phone again, tell my story all over, consultant needs the manager, on hold 12 minutes, manager is on tea can he take my number so they can call me. I have heard every excuse under the sun, none of my queries have been followed up on, none of the escalations that were done, no courtesy calls to follow up on anything that was supposedly lodged regarding this issue. I speak to a banker again today over secure chat, same response - my manager will escalate the matter for you to the relevant department. Absolutely shocking service, 12 months to apply for a credit card - when i sign surety for my businesses with no issue. If this is what banking with FNB is going to be like, then i am cutting my losses - 12 months is long enough to wait for no service at all.