KS
Kayla S
1 reviews | Active since Feb 2017
12 Nov 2018, 16:58
Terrible post-sale service
Opening my business's bank account was easy, whereas the post sale support I have received is terrible. Actually, non-existant! I have called in to set up our online banking...firstly the most worrying thing is that my cell phone number is STILL captured incorrectly - After going into the bank to amend it. Secondly, a consultant was supposed to assist in setting it up...no one as called/assisted. Maybe if my details were saved correctly I could do it myself! And now I'm supposed to trust you with my business account? I am closing it and rather moving to ABSA...where service exists!
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FNB (First National Bank)'s replyOfficial
13 Nov 2018, 08:32Good day Kayla Singh,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 08:32
Official
Good day Kayla Singh,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)