Terrible Online Shopping Experience

<p>I bought 2 items (Cellini bags) from the eBucks Store on 1 November. A day or two later, I phoned to enquire about my order. I was told that I purchased a tv (SUHD 4k Smart Curve TV), which I never did. I said to them that I have an order confirmation stating that it should be 2 Cellini bags. I decided to cancel the order for the tv and ask for a refund. The full refund for the tv was given back to me.</p> <p> </p> <p>On November 7, I sent and email asking for the second bag to be cancelled as well. Two days later, the second bag was delivered to me. I phoned and asked them to collect the parcel, as I had the order cancelled. I was told that the bag will be collected within the next day or two. </p> <p> </p> <p>About 4 days later, I phoned again to ask them to collect the delivered parcel. I also enquired about when I would be getting my refund, and I was advised that it could be processed after they had the parcel back. </p> <p> </p> <p>They collected the parcel the same day. I phoned again about a week later (22 November) to enquire about my refund, and I was told that I had been refunded in full. I had a 35 minute discussion over the phone, trying to explain that I haven't received all my money back. Turns out, the person that I spoke to thought that I kept one of the bags, but that I wanted a refund for it... So obviously their system wasn't updated to show that the courier company had in fact collected and returned the parcel.</p> <p> </p> <p>On Wednesday, 23 November, I asked a family member to phone on my behalf to see if he could get anywhere with this. He was put through to a manager. He explained the sitaution and the manager said that I should get a refund that very day. She also said that I will be contacted regarding my refund, and she supp**** the person's name that had to contact me.</p> <p> </p> <p>Today is the November 25, I still haven't received the promised corrispondance from eBucks and I still haven't received my refund. I have made numerous phone calls to them trying to sort this issue out.</p> <p> </p> <p>From the day I placed the order to the day I cancelled it, was 7 days. This is now two weeks after I cancelled the order and I still can't get them to refund me.</p> <p> </p> <p>This is honestly the worst experience that I've ever had with an online order.</p>