Hellopeter
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lW
leon W

1 reviews | Active since Oct 2010

11 Oct 2017, 17:10

Terrible online banking and non service delivery

I have tried a three quarter day to try and pay a supplier so I can provide the service to my customer that they have paid for.

I cannot log into the banking app because my cards are not found. Eventually I got it right to link my business via my personal details because of a glitch on FNB business side.

I tried to pay my supplier via the banking app but cannot because I have exceeded my daily limit. Online banking says there is no problem, the app says there is a problem.

I tried to pay via my computer. Cannot do that because there is no money in the account, or, the account, card is inactive. Online banking/credit cards say that there is no problem. The computer says, there is a problem. Error 217.

According to FNB there is no problem.

According to me, I have wasted a lot of time to try and pay for supplies with no joy.

FNB has all these 087 numbers which is charged to me at R2,50 per minute and they are oblivious to the fact that I'm paying for **** service advice. I have been sent around from online banking ( ********** 00) to Credit cards ( ********** 111) a number of times today with not one solution. Passing the buck and I'm paying for the calls. And: hanging up on me because the problem cannot be fixed.

Please come up with a solution pretty quickly because I'm frustrated by no service delivery.

By the way, please refund my R100 for accidentally canceling the wrong card and charging me for the mistake.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 08:58
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

lW
leon W's update12 Oct 2017, 12:54
Reviewer Update
It is now nearly 1 'o clock and no rectification has been received. At 3 I will be heading to a rival bank to discuss options to move banks. Unfortunately a timely response would greatly help to curb the substantial loss of income caused by FNB due to malfunctioning banking systems and or a lack of banking expertise. The lack of priority has been noted and therefore I cannot recommend any of my students to open a business account with FNB.
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 13:15
Official

Good Day

Your complaint is in progress.

Kindly be aware of the turn around times which is 24-48 hours.

Feedback will be provided once this has been finalised.

Should you enquire further assistance do not hesitate to contact Premier banking.

Kind regards,

Hello Peter Team

Daffnie Govender

lW
leon W's update12 Oct 2017, 13:24
Reviewer Update
Thanks Daffnie, that is no good for me. I tried premier banking = no help at all. Phone online banking. I tried online banking = no help at all. Phone credit cards. I tried credit cards = no help at all. Phone online banking. So I did and the loop continues until one dude at credit cards put me back to switchboard because of his LACK of knowledge. I did hello peter and you give me this 48hr ****. FNB is not a good match for small businesses. The deadline is unfortunately at 3 with my supplier and my customer. If that is not met, then I lose a lot of money, and the people thats working for me. So since FNB cannot commit to help small business, It is truly regretful and pitiful that we have to part ways. The best part is that my business ebucks card arrived today. Maybe its a good time time to ignore this request because I cannot see anything major happening on FNB's side.
lW
leon W's update13 Oct 2017, 15:31
Reviewer Update
Got one reply after 1 today, according to fnb there is no problem. Still cannot pay. STILL CANNOT PAY=LOTS OF LOST MONEY STAY AWAY FROM FNB, THEY AREN'T AWARE OF ANY PROBLEMS. rating will be downgraded to one star because zero does not have an option.