Terrible Online Application and Banking Service

Opening a business account with FNB has been the most arduous and disappointing experience.<br> First, their online portal for opening a bank account was completely inefficient. FNB's request for the same documents over and over again proved useless. We were forced to open the account at the branch. It took 3 hours!<br> When our business credit card didn't arrive after 3 weeks, I had to lodge a query, only to be told they didn't know why it wasn't dispatched. Why should the customer have to chase this? Is this what FNB's 'award winning' customer service is like?<br> I finally received the card yesterday and logged on to activate online banking. Today they phone and tell me that we have to go back to the branch to sign a mandate to use online banking. Why wasn't this done when we spent 3 hours at the branch filling in the same documents we had done for the initial online application?!?! We now have to spend more countless hours queuing and waiting... AGAIN!<br> I fail to understand how FNB can brag about their effortless online processes. Our initial application was done on 17 Feb. It is now 19 March. You do the math...<br> The online application and banking process has been an absolute nightmare!