1 reviews | Active since Jan 2012
TERRIBLE NATIONAL BAN****
Im not sure why FNB Private Clients continuously gives EXCEPTIONALLY Terrible Service. I have just about had it with the poor service, from being sent other peoples information to managers who never call back (JENNIFER DLADLA & SKUMBUZO CABASHE), bank statements that take up to 3 days to be stamped and sent to the client.. Having to go to a branch to update your details to still not having those details updated days later!! Like Why thou, I just don't get how you train people, they don't even know how to update details, you go to the branch to spend over and hour (did I mention that I am with Private Clients!!).. I pay high fees every month to have this terrible service!!! When I didnt have my ID number I was harassed, given below service quality standard and nothing has changed!!! EVERYTHING JUST SUCKS WITH FNB!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)