***********, terrible merchant services

If your looking to purchase the FNB speed point machine you might want to re-consider.

This is the WORST form of service I have ever received in my 6 years of being with FNB, if this is how the bank treats it's business customers I guess it is time to make arrangements to leave the bank because I have never dealt with such level of incompetence across the board.

I have requested a payment link to a client to make a payment almost 3 weeks ago. To date it's still not done, when I enquired again to day I'm told by merchant services to fill in other forms that will take an additional 7-14 days.

That makes it a month to receive a payment link to submit to our client.

Further to this, we bought the most expensive machine abs are being told it can't process a client's credit card.

I have just canceled it, bear in mind we only received the machine a month ago but we have had such incompetence service, consultant after consultant.

They behave as though they et are doing clients a favour as a bank and I'm sad to say that I'm looking for another bank because 3 weeks later I have still not been assisted. Everyone keeps apologizing but no one seems to be bothered how their bad service affects our business.

We regret purchasing their swiping machine.