Terrible insurance providers

My husband and I regret moving our insurance over to FNB since we were happily with another well known provider for years and had no issues. Long story short, the home contents is under my name and the building insurance is on my husbands, both under FNB. We had a power surge on the 12/12 and were told by FNB that our inverter falls under building insurance. After 2 weeks, an electrician came to see us. After that, radio silence. My husband then called in and was told by FNB that because the inverter isn’t mounted onto the wall, it doesn’t fall under building insurance but they still writing their report. But how long does this take? This was a week ago and still we don’t have any feedback. No one updates you. Nobody cares to phone you back. I called the home contents department this weekend to see if the claim could go through on that end and was PROMISED that someone would contact my husband this morning as the department is closed on weekends and guess what? Empty promises! I know for a fact that if we had stayed with OUTsurance, this is would have been resolved and finalised already. This is SO disappointing FNB. You have truly let us down