Terrible inconvenience caused by FNB

First National Bank Business Division needs to catch a wake up. I receive messages my business account needs to be updated with information to be tax compliant. I got on the secure chat to ask what I needed to do and I got instructions but apparently no the right instructions. I did what I was instructed to do and to find my account placed on hold. From morning of the 24/02 (yesterday) I was trying to find out what I needed to do and being passed from one consultant to anther only to get someone to assist just before 4pm, who gave me a number to call. I called the number turns out there was a form i needed to complete, they send it to me and I am told it would be escalated so I could transact. This was around 4:45pm and the lady even advised that they close at 5:30pm so it should be sorted by then. I tried to transact this morning and couldn't. When I called again the person who helped said it is on escalation and she is trying to get hold of people in that department no one is answering. She then said she doesn't know perhaps they don't work on weekends.

Meanwhile I have urgent transactions to do since yesterday morning. Not to mention I was trying to also get some help from yesterday morning from FNB and I wasn't getting the right or competent person to actually help. Overall because I can't pay suppliers on time its killing the business. What nonsense service is that!!