Terrible Horrible service!!!!!!!!!

So, I have an account with FNB, never had an overdraft, but for some reason, they allowed a ********** transaction go off my account. There was no money in my account as I am trying my best to close my account with FNB due to HORRIBLE service.

I reported the *****, and the card was cancelled. Then they wrote back the transaction. So another transaction of the same kind went off my account. And again, it went off my account putting it into overdrawn. I went in to a branch only to be told, that i would have to call the ***** line from the branch.

I gave up as i was holding on for about 45min, no one came to ask if I came right with the query so I decided to just leave.

Eventually, they reversed that transaction also. Now, they have the audacity to charge me a fee for the amount not being able to go of my account that was ***** so I have to now pay that R135.

They keep charging me my normal banking charges even though my account card has been cancelled and they do not get back to me about the charge of R135, so it seems that FNB would like to keep me on a lone, until they make money off me because I want to close my account. I am getting so much better service from Discovery bank and I will be making sure that my parents and every one that I knows, move from FNB to Discovery as the service from FNB is TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Get this sorted so I can close that account and move on.