Terrible Home-loan service!

I logged a call back request regarding a Home Loan on Friday 10 July 2020. I received an auto-reply that someone will contact me within 2 working days. By Wednesday 15 July no one had called so I called the number given in the auto-reply. Turns out that was the incorrect number!

Spoke to a consultant who advised me to apply on the FNB app. I did so with her on the line and the outcome could not be determined. She said someone will call me in 24 hours. I called FNB Friday 17 July and the person I spoke to said a consultant has been assigned to me and she will advise him to call me.

This has been the worst service I've received from FNB. A premier client is supposedly guaranteed to receive better service with an assigned department but this has not been the case. I've all sorts of excuses such as they are working remotely which most of the world is doing and they still deliver.

The latest reference is *** although there have been many!