TERRIBLE HANDLING OF SUSPECTED *****. PLACING HOLD ON ACCOUNTS AS THEY PLEASE!!

Absolute terrible communication regarding blocking your account. I recently opened a easy zero account on my new cellphone number. I was alerted that my number and the one registered with them doesn't correspond. The limits were adjusted and I was able to transact. Not even a day my account gets placed on hold, I'm not informed whatsoever.

I decided to visit the bank to verify myself and have this hold lifted. To my absolute unknown disappointment, Im at the bank for several straining hours waiting for the digital banking department to answer.

No answer, I call the ***** hotline, the consultant assists with verification, but unfortunately the hold can't be lifted by her, as it was placed by the digital banking department. Fine she transfers me I end up waiting for more than an hour only to be hit with the untimely information that, the department does not work on weekends.

4 and a half hours spent at the bank to no avail.

Firstly why was I not asked to verify myself via some app authorization, or why couldn't one of the consultants give me a call for verification to confirm that I am indeed the one transacting. . No FNB ***** does not care at all. They claim that whatever is done by them, is apparently for your safety.

As a client of the bank for several years, any hold placed on any of my accounts, should be passed on to me via email or a call. It is absolutely ridiculous to have to perform a transaction only to discover that your bank has decided to freeze your account.

Just the fact that the inconvenience itself is unbearable. But the matter of it being unbeknownst to you is the most pathetic part.

I'm starting to feel like they don't possess any regard to their smaller less "elite" clientele.

Upsetting and pathetic, nothing more to say!