Terrible Forex service & onlne system

I submitted a Forex payment request via Business banking on Thursday morning. <br> <br> I did it together with someone (possibly Raphasha Konanani) in the Forex department to ensure swift processing. <br> <br> There were no transaction errors. <br> <br> I uploaded the invoice & was assured by the consultant everything would proceed smoothly.<br> <br> Late on Friday afternoon - over 30 hours later I receive an email asking for ALL the info I had already uploaded to the online system Thursday morning - including the invoice.<br> <br> I emailed the invoice to Raphasha Konanani then called the Forex department again this morning. I spoke to Thabiso Mobate who was unhelpful, unapologetic & sulky as though I was taking up his time. <br> <br> FNB I don't like my time being wasted. <br> <br> If you don't sort out your business online banking in terms of Forex payments I will move my business to another bank. <br> <br> I suggest you train your staff to behave more professionally as well. Your service is terrible!