Terrible Forex Customer Service

I have been a loyal customer with FNB for nearly 10 years and always thought they were the best banking solution until opening a business account of which I have constantly been going through hurdles and fixing their mistakes from registering the business to making payments. I went into an FNB branch on Monday 14/06/2021 to try do a forex payment for $2850, I was given a BoP code to use and told the transaction had to be done online. I completed the transaction the same day with the given information. Tuesday(15/06/2021) the BoP code was adjusted and the value date kept shifting until Thursday(17/06/2021). Friday (18/06/2021) I tried to contact forex as well as email them to figure out if the transaction had gone through yet as the money was still not removed from my account and I was starting to get concerned as the exchange rate started to increase with each new value date. Only on Monday (21/06/2021) was I contacted by forex telling me I needed to provide them with my SARS tax number before the transaction could go through, A WEEK after initiating the transaction! The number I was contacted by was also listed as ''FNB Connect Spam''. The value date for my transaction was then changed again to the Monday (21/06/2021) incurring me further fees as the value date constantly kept shifting for errors on their part. For a foreign transaction that is so time sensitive you think FNB would try contact you as soon as possible to obtain the necessary information especially when the longer they leave it and the exchange rate is fluctuating they are incurring their clients more costs. FNBs forex department has a serious lack of customer service and I am now liable to incur all the additional forex costs for the new value date as a result of the extra business days they took to process my forex transaction. I am SERIOUSLY DISAPPOINTED in FNB.