Terrible follow up on credit card application

All my experiences with FNB have been good thus far. However, I app**** for my credit card three weeks ago. Over the counter everything is fine. I went in twice, to make sure I understood everything because i kept missing their unknown number calls and everything at the bank went great.<br> <br> As soon as I started dealing with people over the phone it all went terribly. I receive a call on these 0112 numbers that I can't call back, when I do call back I obviously get a different teller than the one who called. I am first told all my documents are in and it will take 3-5 working days.<br> I call again on the fifth working day and i'm told there are outstanding documents. I was not informed of this at any point. Fine, I send in these documents and i'm told that by Tuesday I will receive a text saying my card is ready and someone will call prior to that to finalise my \personalised interest rates'. <br> <br> It is Tuesday