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Nikita M

1 reviews | Active since Feb 2019

12 Feb 2019, 12:59

Terrible FNB Service

It’s been over a month now that I am waiting for my credit card to be approved. 0 communication has been made from FNBs part and pretty much no one from the branch, to secure chat consultants or the credit card division have assisted. 1st the documention was uploaded 2 weeks after I had seen the bank consultant (21st Jan) and after consulting with the division the said they would escalate the matter (3rd Feb) there after I had to also contact secure chat to find out that apparently documentation was required from me which was never communicated either via email, the app or electeonically. I did as they asked and still till date have received 0 feedback.

The service is poor and disappointing. Customers shouldn’t have to take time out of out working day to contact you about matters you should be contacting us about. They system you guys currently use needs to be made more efficient because at this rate many complaints are bound to come your way.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2019, 14:50
Official
Good Day Nikita  Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***  

  
NM
Nikita M's update23 Feb 2019, 10:28
Reviewer Update
After another or week of waiting, FNB is still unable to follow up. I have to still be the one calling them when promised to be called. Also their system to approved Credit Cards seems to always have glitches and their consultants are unable to proceed. They seriously need to consider creating better systems because this is constantly an issue. Highly disappointed and frustrated to say the least.