Terrible FNB

<p> </p> <p>Good day,</p> <p> </p> <p>I am desperately seeking service from FNB. I have a loan that i have paid for consistently. Two months i was retrenched . I have a credit life protection policy (That covers me in an event of death, retrenchment, permanent disability) that I have being paying for. I have been running to these banks to no avail as they tell me they are offline and cannot assist me! Seriously? Offline for 2 going onto 3 months? </p> <p> </p> <p>I deem this very unfair as I have paid for this specific policy and my credit worthiness is now suffering because of FNB's terrible inhumane customer service.</p> <p> </p> <p> Surely there must be some procedure or counter measure put into place to cater for your clients in an event that you are offline?</p> <p> </p> <p>Please get your act together and assist your customers!!!!</p> <p> </p>