1 reviews | Active since May 2011
TERRIBLE EXPERIENCE WITH FNB PREMIER BANKERS
I've been having such a terrible experience with FNB. I requested my account be changed in June 2018. On 27th June I get a call from FNB premier department but the person was completely silent on their end (the person who emailed back is Nomhle Ngubeni). I have sent numerous emails asking for feedback but FNB Premier can't bother to respond. I have even went into the branch on 3 July to change my account and was told I'll get a call back regarding my credit card, to date NOTHING has happened. On 3 July, Busisiwe Cindi sends me a blank email; what I'm supposed to do with a blank email I don't know.
The reference numbers are as follows: CRM: ********** ********** 2 CRM: ********** ********** 5
I suppose you will actually respond if I decide to close my accounts at FNB and move to a different bank.
Good Day Leandra,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Leandra,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***