1 reviews | Active since Jan 2020
TERRIBLE EXPERIENCE WITH FNB
FNB APPALING SERVICE I am Nomcebo Senene FNB complaint ref *** Consumer + Premium Core Banking FNB query ref ***NFQ has been sent to FNB Loans. 1. I paid the loan 5 years ago (2015) and up to date the loan still appears as unpaid because FNB has not updated the status, and to make matters worse they have handed the fully paid account to attornies 2. I enquired about the loan and overdraft before I settled the loan and they told me the overdraft was prescribed I only have to settle the loan only, to my surprise the overdraft is appearing all of a sudden and it is handed over in 2019 after 9 years . 3. I as per our aggreement with FNB I paid up the loan in full according to the settlement amount they gave me, I had to call the legal department to give me the settlement amount which I paid in full, and five(5) years later FNB tells me I have an overdraft that is unpaid and it is handed over, what kind of incompetence is this while in 2015 when I walked in to the WESTGATE MALL FNB , I was told the overdraft was written off or prescribed , then given the personal loan discounted amount of which up to date is still showing that I am owing , the next thing I am given a letter stating that FNB has written it off NOT PAID UP LETTER AS I SETTLED IT . 4. Ive been going up and down on countless visits to FNB branches, making countless calls which are very costly for me and have been taken from pillar to post up today (2020), and this tells me that theres grave incompetence and lack of responsibilities and accountability at this institution (FNB), and worse theres no department that works with solving problem/Complains, as no one is able to update the status of a paid up account that is (Five) years old 5. Im a single mother of Three(3), trying to make life better for my kids and get accomodation for my children but FNB is doing everything to deny me my basic right, why is it difficult for them to solve a problem that is more than (Five) 5 years old and worse that is Paid up in Full 6. I want to inform FNB that I am giving you 7 working days to solve this problem, or you leave me with no option but to go straight to the Media ,and expose you as this has been going on for half a decade (Five 5 years), your incompetence is appalling can’t take it anymore. Now. My home loan is being declined by every bank because of FNB. 7. I Hope you will respond to my email this time around and sort out your mess once and for all without any further delays
please listen to me carefully Nozipho, the loan account *** was not closed due to prescription in 2018, i got a discounted settlement amount to pay from FNB in 2015 and i paid it in full, why is it that FNB never updated my account as paid up on their system and closed the account there and then?? 3 years later after I have making calls and going to FNB branches requesting for the matter to be resolved then in 2018 I am told the account is closed due to prescription , I think there should be a glitch in your system as it cannot confuse or mix up things, I humbly request you to look very carefully on the matter again please and update my profile on your system . Why FNB gave me a settlement letter in 2015 saying the account is paid up but fail to update their system and clear the balance.As for the active account which is a legal cheque account ***, i don't have an idea of such an account, as i don't have an active account with FNB please look into the matter carefully again please.
What i know . is that when queried the overdraft of a cheque account I had with FNB I was told it was closed due to prescription in 2015 and no ever contacted me regarding that account until 2019 November when i got some letter from some Attorney telling me the account has been handed over to them for R26000 of which you can not come back to me after 9 yrs of no contact and the account was closed in long time again and claim money while when I called them in 2015 I was told the account is closed due to prescription. years later you hand me over for the same DEBT AND NOW MY HOME LOAN IS BEING DECLINED .
REGARDS NOMCEBO SENENE
please listen to me carefully Nozipho, the loan account *** was not closed due to prescription in 2018, i got a discounted settlement amount to pay from FNB in 2015 and i paid it in full, why is it that FNB never updated my account as paid up on their system and closed the account there and then?? 3 years later after I have making calls and going to FNB branches requesting for the matter to be resolved then in 2018 I am told the account is closed due to prescription , I think there should be a glitch in your system as it cannot confuse or mix up things, I humbly request you to look very carefully on the matter again please and update my profile on your system . Why FNB gave me a settlement letter in 2015 saying the account is paid up but fail to update their system and clear the balance.As for the active account which is a legal cheque account ***, i don't have an idea of such an account, as i don't have an active account with FNB please look into the matter carefully again please.
What i know . is that when queried the overdraft of a cheque account I had with FNB I was told it was closed due to prescription in 2015 and no ever contacted me regarding that account until 2019 November when i got some letter from some Attorney telling me the account has been handed over to them for R26000 of which you can not come back to me after 9 yrs of no contact and the account was closed in long time again and claim money while when I called them in 2015 I was told the account is closed due to prescription. years later you hand me over for the same DEBT AND NOW MY HOME LOAN IS BEING DECLINED .
REGARDS NOMCEBO SENENE