Terrible experience with credit card delivery

<p>Good day, my credit card was supposed to be delivered last week. Never happened. Courier company told me that the card had to go to a branch because my birth date was incorrect (only told me this after I had to phone them) . I said they must deliver to Centurion branch in Hendrik Verwoerd. Yesterday I got an sms that I can fetch the card today. When I got there I saw that the branch has been closed for renovation since the 15th of February until the 27th of March. This is an inconvenience as the bank had made the initial mistake with the card and now I can't get it. I don't even know where it is. I had to get special permission today to go and fetch it and now it wasn't even there. Please can you sort this out and let them send the card to me as I have to arrange for someone to take me every time to fetch my card.</p>