Terrible experience - new account

<p>I app**** for a small business account in August and to this day the account has not been opened or activated. When I called in late August I was told that the documents provided had been filled out incorrectly. I then requested clarity on how the documents were incorrect and asked for a new form. It turns out that the first consultant who helped me with the account application in the first place put the wrong details on the form. I then resubmitted the new correct form last week and asked the new consultant to expedite the process. Still no feedback was received once the correct form was submitted. Today I received a verification call and was asked 5 questions which I was told I needed to answer correctly before the account would be sent for activation. What really frustrated me about this verification is that it's based on historic and outdated information such as previous employers, previous residences, previous work telephone numbers etc which is irrelevant for this application!!! Since I apparently failed to give correct answers the account cannot be activated and I now have to go into a branch to activate. What is the use of applying for an account online if it takes longer than going into a branch?!! What is the use of asking irrelevant verification questions that have nothing to do with the account being opened?! What is the use of an online process that doesnt make things easier for your customers?! I have provided all the necessary supporting docs requested!!!</p>