Terrible experience. Cannot get answers OR MY NEW CARD.

Oh WHERE DO I START

First off, I currently live in Japan, and have been spending copious amounts of money on international calls BECAUSE FNB IS TOO *********** TO LISTEN TO MY REQUESTS THE FIRST TIME!!

On 8 June 2019, I woke up to an attempted online transaction on my cellphone going off. Cancelled my card and opened a case when I called FNB ***** department. I spoke to the consultant, Nollie who said that a new card will be ordered for me and she was useless when taking down my details. I clearly stated various times that I live in Japan and even spelt out my address for her.

A week later and I received no information regarding the delivery on the card. FNB and the courier company keeps on calling and harassing my mother for delivery details. My mother DOES NOT have power of attorney over my bank and she cannot sign on my behalf. Something I made EXPLICITLY clear from the start, yet FNB cannot seem to understand that I DO NOT LIVE IN THE COUNTRY AT THE MOMENT AND NEED AN INTERNATIONAL DELIVERY??????

On 12 June 2019, I made another call to FNB ***** department and spoke to yet another consultant to have the matter cleared. She told me that the company needs my details emailed to the international delivery section - which I in fact do. YET the company STILL PHONES my mother after I explicitly in my email told them I LIVE IN JAPAN AND PROVIDE THEM WITH MY INTERNATIONAL NUMBER!!!!

On 13 June I made 3 calls to FNB and talk to yet another consultant, who is absolutely useless with regards to helping me and puts the phone down in my ear.

On 14 June, I get on the phone with a Final consultant (who has been very helpful thusfar). This man takes my details, emails the companies and ccs my email in everything. He has been trying to sort out the mess from the first two consultants ever since. dcintdeliveries email has sent me an email asking if I accept the international charges, I accept but still have not heard anything back from them.

What does the the courier company do for a fifth time?? PHONE MY MOTHER . HONESTLY FNB HOW HARD IS IT TO GET ME MY CARD DELIVERED??????

On 19 June 2019, I receive ANOTHER EMAIL from Dcintdeliveries requesting my address. CAN YOU NOT READ YOUR EMAILS AND SEE THAT I SAID I LIVE IN JAPAN.

IT HAS BEEN 12 DAYS AND I HAVE NOT RECEIVE MY CARD YET

WHAT IS GOING ON????????

I have proof of all emails between myself, the deliveries section and the new consultant trying to help me with this mess.

I am at my wits end FNB.