Terrible experience
<p>I have been phoning FNB for almost 4 weeks now regarding the fitness devices (Fitbit specifically) they have on offer on the 24 month contract. I keep being told that you guys have received stock of the Fitbit HR Charge 2 and they simply only need to be loaded on the website. So, I think it;s time you guys fire the person that loads the devices on the website. It has been 4 weeks, same story every week. Sorry Sir, we are in the process of loading the devices, it will be done before the end of the day, we will phone you back. And guess what .... 4 weeks later and still nothing. Seems like you guys like losing business. </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)