terrible experiance
<p>im New to FNB. app**** online for the account.</p> <p>i recieved the card.</p> <p>went to FNB Clearwater to get assistance with completing the required processes </p> <p>last week my Insurance company canceled my polocy because my account was blocked.. i immediatley contacted a banker to which i was informed that there was nothing wrong with my account. (GUGU Assisted me)</p> <p>My insurance company informed me that my account was not active!!</p> <p> </p> <p>today i contacted the bank again as i could not do payments nor could i draw money. </p> <p>i was assisted by Yundisa. she immediately informed me that the account was placed on hold with no reason...</p> <p> </p> <p>already this has left me with a sour taste in my mouth , Why... not even a proper customer and already having a bad experiance....</p> <p> </p> <p>i am now trying to get insurance and the Premuims im getting is no where close to what i was paying BECAUSE OF FNB!!!!!!!!!!!!!!!!!!!!!!<br /><br />this is totally UNACCEPTABLE!!!!!! </p> <p> </p> <p>if i honestly do not get this resolved today, i will cancel the account and go back to my previous bank.</p> <p>this include getting insurance with the same premium and cover!!!!!!!</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
