Terrible doesn't even describe the service i got from First National Bank and its consultants

<p>FNB really is such a dissapointment I am appauled really, they offer me an increase on my credit card they phone me ages later to inform me that they offered it by mistake...they made the whole thing my problem...informed me that they will move the increase amount i spent to my budget facility they failed to inform me that by doing this i will be paying my credit card to pay my budget facility ... to put it plainly because of this i wont be able to use my credit card until that budget facility is paid up.... even though it is not my problem i accepted that... but than 3 weeks later they dont deduct their debit order placing my account into collections ... furious i call them they inform me that they had to recalculate the instalment that is why they didnt deduct... thats after transferring me from one agent to the other cause no one wants to accept responsibility... i spoke to a mandisa to a cindy who reffered me to a tebogo who than droped the phone than i spoke to a Elizabeth who didnt get the facts first to me it was my fault i should have made funds available (OHW MY GOODNESS THE FUNDS WERE AVAILABLE THEY TOOK THEM 4 DAYS LATER TO THAN TELL ME THEY ARE SORRY IT WAS A RECALCULATION AGAIN NOT MY PROBLEM ) after going to the branch she than took an opportunity to gather the facts and told the consultant at the branch that it is because of re calculation.... i am so tired the whole day it has been FNB that and FNB there ...and no one is willing to assist i will not pay for a mistake i didnt create ...it is beyond my comprehension why FNB seems to think i should</p>