Terrible dispute service

I logged a dispute with your fnbcard department on the 8th of April 2021. It is now the 26th of April and I have not received any updates. When I called I was told to wait 7-10 working days and still no help. I called again today only to be told a complaint will be sent through and I must now wait another 7 working days to have my complaint resolved. This has been the most frustrating experience I have ever had with fnb especially having been a customer for so long. Very disappointed in your services.