Terrible dishonest conduct from FNB

I have a private banking account with FNB, what a joke. I pay a high premium for this service each month that is supposed to make banking more convenient, again what a joke. My cheque card expired, I receive notifications that my card will be delivered to me and a courier will be in contact with me shortly, that was over a week ago. So I phoned my private banker on Monday 02/10/2017, whom is never available, and I mean NEVER! So I had to hold the line for 10 minutes plus, just to speak to some *********** so called private banker, whom told me they will log a call with the courier and they will contact me the same day. Still even today NO CALL FROM THE COURIER! So I phoned again on Tuesday 03/10/2017. Again my private banker is MISSING! so holding the line, another very *********** person (cannot be called a private banker really). The same story, he will escalate the call. Now I have children that needs food, I cannot use my card, no one at FNB can assist, what am I supposed to do? Very rudely the person said I can head into a branch and get a temporary card ( very convenient and part of the so called premium service). So on Wednesday I phoned again- same story all over again.... then all of a sudden the lady said the was no card ordered at all, but she would definitely come back to me before the end of the day, I am still waiting, today is Thursday. .. 5 days not being able to use my card, not being able to buy food. So I ask you why pay almost R400 for this amazing service.... Capitec or any other bank for that matter has 100 time better service for much, much cheaper. Shame on you FNB! I hope I can get this resolved before I starve to death!