Terrible customer/client service from FNB.

My online banking (laptop) has not been opening for 3 days. I tried every possible solution Googe offered with no success. I then phoned FNB client service. Chantelle who answered firstly told me that it was working on her side, repeated that again before offering any help. When I persisted, she then became very "snippy" suggesting alternatives that did not work. I explained that I am 84 and whilst not totally tech illiterate, I needed her to explain/ talk me through her process slowly. That didn't happen and she,in my opinion, just got more irritated to the extent that I became very frustrated and told her I was ending the call. I think her attitude was reprehensible and if that is their best customer service, FNB needs to wake up and ensure their consultants are well trained technically, polite and have an excellent service attitude. I am still unable to bank online.