Terrible Customer Service! WHAT A *******

Not sure where to start! FNB customer service always disappoints and is getting worse by the day! Your agents on the banking app are totally clueless and need proper training. I was tod yesterday that I cannot open an FNBy account online and would need to visit a branch. I literally went hunting online and opened an account online. I sent my sons docs aa requested and even ordered his card yet the account is not activated?

Then in last year December FNB with processing virtual card payments. When purchasing items the amount was deducted from my account. In January I receive a notification on my banking app advising of the above and stating that my account is now overdrawn.

As a result, I did not received a REBATE ON MY DR INTEREST for my bank charges!!!! My bank charges was over R900 in January month!!!! Why am I being punished for FNB'S MISTAKE???

Additionally, Catherine Morgan provides the WORST customer service ever! I called in to the bank the issue was escalated she emails me nearly 2 weeks later!!!!! She provided an explanatin on email once I responded. Her responds indicated a lack of understanding I emailed her twice requesting a call in so I can provide clarity she totally ignored both emails!!!!! I demand my DR INTEREST REBATE INTO MY ACCOUNT ASAP!!!! GNB IS THE MOST MONEY HUNGRY BANK!!!