Terrible Customer service Tokia FNB
<p>Called the FNB Tokia x 3 times no answer and phone goes dead. On the 4th time finally a lady answers at the switch board. I explain how pathetic they are and why they dont answer the phone. She says she doesnt know why lol. I then request to speak to the manager she informs me the manager is not there. She then asks for my contact details both cell and work number still waiting 2 days later for a call back. Absolutley pathetic Standard back here I come Steve is switching.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Caryn the bank manager got back to me its not their fault its actually a national problem with their switch boards. The change need to happen on a national level. Thanks Caryn for getting back to me and explaining the problem
Caryn the bank manager got back to me its not their fault its actually a national problem with their switch boards. The change need to happen on a national level. Thanks Caryn for getting back to me and explaining the problem
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***