Terrible customer service regarding card *****.

I recently had 3 unauthorized purchases made on my account (most likely card *****) and quickly blocked my card. I've been trying to report this and get in contact with the ***** hotline. First of all, the in app ***** report system is forever offline. Secondly, I waited in excess of 15 minutes in the ***** hotline phone queue and ran out of airtime. I have had no issues with FNB until now but this is ridiculous.