Terrible customer service from the home loans sales team.

FNB loans has truly terrible customer service. I made an application for a loan to take advantage of a bargain in the housing market but it is simply impossible to contact FNB. The saleswoman takes weeks to respond to emails, if you phone in then you can never speak to the same person twice. When I finally got an offer it was fundamentally flawed and you cannot contact the sales people to correct it. By the time I finally got an updated offer, I had long since made other arrangements and bought the flat. Appalling to think that a large bank can be so slow and unconcerned about its customers.