Terrible customer service from FNB

I have been a happy client with FNB for the past 7 years or so and often praised them for great customer service, especially their telephonic banking service used to be the best. But sadly this has now changed! :( I have been struggling for 2 months to open youth accounts for my two children. Have spoken to numerous people and stupid robots on the phone and online and everyone keeps giving me a different answer as to why this is taking so long and what I must do to "fix" it. i have done and send everything they requested from me and when I followed up the people on the line said they cannot even find the email address I sent my information to, even though that was the exact email they asked me to send it to when they first send me the docs to complete. Then I was asked to send it to two other FNB mailboxes which I've done. Still nothing!! for weeks now. Then a consultant on the phone said I must go to ATM and deposit cash into those accounts for it to become active... went to ATM with cash just to find out the accounts don't show since its not activated. went to a the branch to ask for help to be informed I am suppose to bring the documents to a branch.... I am tired of going back and forth between FNB employees with no response and attempt from their side to help! I am so disappointed with FNB!!!!!