Terrible customer service from FNB

I app**** for a credit card with fnb recently , went into a branch with all relevant documentation and was told it was approved subject to employment confirmation and was assured by the consultant (Varsha Maken) that she would be in contact with me. Waited for over a week and all I got is a sms telling me to email proof of income, I sent an email to fnb asking what I should subsmit as I provided both bank statements and payslips at the branch, they ignored the email and a few days later sent a sms saying I should send proof of income. Still haven't heard anything from the consultant until this day. Extremely poor customer service.