Terrible customer service from FNB

On Saturday the 29th of September i app**** for a FNB personal loan on the FNB app and recieved 2 incontact messages stating that my loan application is succesful and another stating that funds will be paid into my account soon. Today 4 days later i call FNB and am told that it says processing but if i recieved a notification saying that funds will be paid to my account then its definitely approved. So lunch time i call them again to get a second persons reason and i get told that application was declined. So basically FNB tells customers they are approved then when inquiring the delay they tell you that it was declined. Absolutely rubish customer service. Ill definitely be moving back to ABSA after this false, misleading event. Very dissapointed in FNB