Terrible customer service for over a month

I am extreamly frustrated with fnb, I have been with them going on 13 years and am considering leaving due to their appalling service.

Over a month ago I app**** for a credit card on the fnb app..fnb approved and gave it to me. They only offered me the private wealth credit card

So this is where the issues start. 3 weeks ago I came in to collect the private wealth credit card...I ask them at the fnb branch menlyn main if they can downgrade me to gold so that it aligns with my gold account and my ebuck. The consultant (a male, unfortunately I forgot his name) says he will email the help desk and sort it for me .

So then a week later I go back to menly main (2 weeks ago now). I ask what's happening with my credit card. I haven't gotten a call or a email? This time a female consultant who's name I didn't get either says nothing has happened and she will sort it out for me by next week and I will have downgraded and be able to collect my card.

Now a week later (1 weeks ago) I go back to fnb menlyn main ,frankly I'm quite livid at this point.. I speak to another consultant, a different female..and as you can guess the ****** credit card has not been issued and I have not been downgraded. She tells me I must call the credit card department,wich I do. They assure me it will be downgraded and I will have the card shortly!!!

Now I call fnb credit card again today (another full week later)...this issue is a month in the making... My credit card has not been downgraded as there is a "back log" to downgrades. I have never heard such nonsense in my life. (Call Reference number is Rc***.)