Terrible Customer Service - FNB ***** & Debit Order

I would like to lay a complaint about the way one of your consultants assisted me when wanting to query a transaction on my personal cheque account. I called your ***** department and spoke to a gentleman by the name of Innocent. When querying a transaction he very quickly told me he cannot assist me because the transaction is a debit order. Before I could explain anything to him he insisted on transferring me to another department. Bearing in mind this is after speaking to 4 other consultants about the same issue. Innocent would not allow me to say anything to him and kept insisting that he was going to transfer me. He started raising his voice and therefore so did I and this resulted in a distinct lack of any communication. Whilst the query was ultimately resolved by a gentleman by the name of Rodney, as he was the only individual which was able to assist me with my query. The customer service which I experienced today was quite frankly despicable and there are a lot of agents that require further training in basic customer service.