Terrible Customer Service FNB

I bank with FNB and have a monthly debit order scheduled for the 1st of each month. As usual, I ensured that there were sufficient funds in my account for the debit order to go through.

However, last week on Friday, 02 August, I received a notification from the bank stating that the transaction had failed and the payment was unsuccessful. Confused, I called the bank to understand what had happened. They confirmed that there were indeed sufficient funds in my account and apologized for the error, promising to refund the charge for the failed debit order. Despite having enough funds, the bank had already taken over a hundred rand due to the failed transaction.

I was then advised to call and request that the debit order be processed again. This is incredibly frustrating as it means I have to use my own time and airtime to fix an issue caused by the bank's system error.

To make matters worse, I was expecting feedback from the bank today, but no one has bothered to follow up. This is a clear example of poor customer service, and I am extremely dissatisfied with the handling of this situation.