Terrible Customer Service FNB

Terrible Service from FNB customer service. FNB double debited me for my life insurance and when calling they customer service line they send to 2 incorrect departments. Eventually when I'm fed up and I ask to speak to a manager the customer service FLAT OUT REFUSED TO GET MANAGER to speak to MULTIPLE TIMES, she was talking over me and still refusing me the opportunity to speak to a manager. I'm appalled at the service of Unathi Mahashe who is the customer service agent in question. If her superiors want to know the true extent of how bad the encounter was please listen to the call reference number: 63406