Terrible Customer service!!!

I am very disappointed with the level of customer service I received from FNB while trying to resolve *****ulent activity on my bank account. This is a serious and stressful situation, and I expected professionalism, empathy, and clear assistance. Unfortunately, my experience was the complete opposite.

The call centre agent who assisted me, Mavis Baloyi, was rude, impatient, and unprofessional throughout the interaction. She repeatedly spoke over me while I was trying to explain the issue, which made it extremely difficult to communicate important details about the ***** on my account. Instead of listening and offering support, her tone came across as dismissive and uninterested.

Dealing with ***** is already a distressing experience, and the lack of basic courtesy and willingness to help only made the situation worse. I felt unheard and frustrated, abd the agent even offered to transfer me to someone else to show that she was not eben interested in assisting me.

FNB should take customer service more seriously, especially in cases involving ***** where clients are vulnerable and need reassurance. I hope this feedback is taken seriously and that steps are taken to improve the quality of support provided to customers in the future.